Customer Assistance System (CAS)™
A New Dimension in Customer Management
As service providers strive to improve efficiency, customer feedback is not only valuable, but essential. The Customer Assistance System (CAS)™ software offers a new dimension in customer service management. CAS is a user-friendly program designed to ensure that your Customer Service Department can obtain instant information online on every customer interaction. CAS ensures that management has its finger on the pulse of customer issues through custom reports and a sophisticated rules engine that proactively keeps managers informed of issues as they occur. CAS reports quantify and visualize data accurately and efficiently.
Customer Assistance Forms processed by CAS and counting
CAS Features
- Web-based
- Role based Security
- Automated Alerts / Reminders
- Email Driven Reminders
- Bulletin Board
- Report Generation
- Search Capabilities
- Customer Access
- Communications Tracker
- Customizable Customer Assistance Forms (CAFs)
- Compliant with ADA and Title VI Requirements
Customer Benefits
- Prompt Customer Issue Resolution
- Instant Feedback to Customer
Agency Benefits
- Increased Efficiency / Effectiveness
- Paperless, No Redundant Data Entry
- Automated Alarms Identify CAF Expiration
- No Lost Customer Assistance Forms
- Management Stays Informed
- Issues / Problems Organized by Category
“Alesig worked hand in hand with us to implement our Customer Assistance System. Information on our problem areas is immediately accessible through alerts and real time reports and this helps us improve service to our customers. Any changes we needed have been made with a short turnaround time. We really appreciate the personal attention we receive and would recommend their management team to anyone.”
