Reliable and Cost Effective

Simplify your communication channels and resolve customer issues in a timely manner without breaking your budgets.

  • Automated Business Process Flows

    Our out of the box business process flows provide a streamlined user experience that guides users through organization defined processes to ensure goals of the agency are met.

  • Call Center Operation and Management

    Our Customer Assistance System (CAS) allows staff to quickly come up to speed to manage customer interactions and provided resolutions in a customer call center.

  • Business Performance Management

    Measure, track and evaluate your business performance. Take corrective action and/or reward employees for meeting business metrics.

  • Integrated Reporting and Analysis

    Use our integrated reporting capabilities as well as define your own reports to conduct further analysis. Easy access to data is one of our guiding principle!

  • Real Time Data Access via Web Interface

    Get access to your data via multiple secure mechanisms. Whether its through an API or web interface, you are never far away from uncovering hidden trends.

  • Proactive Monitoring and Reporting

    Don't get caught off guard by an event. Our tools allow you to define rules for various scenarios, so that you are always ahead of the game.

Our Products

Using our products allows you to assist customers, provide real-time information, monitor and streamline operations.

A Customer Relationship Management solution to deal with complaints, commendations and or suggestions. Read more

Board a bus and capture real time information on bus cleanliness, driving behavior and customer interaction. Read more

An SMS based solution to provide real-time information (closures, events, arrival info) to the customers on demand. Read more

We Listen. We Collaborate. We Lead.