Erica Dent, ITS Project Manager, GRTC
The Greater Richmond Transit Company (GRTC) partnered with Alesig Consulting to develop our first mobile app because of their knowledge and innovative ideas. Alesig has exceeded our expectations. Their development of the GRTC Android and Apple app allows our customers to see real time the location of their desired bus within a slick user interface. Their quality of work, attention to detail, and competitive pricing made choosing Alesig a no brainer. You will find that their most valuable asset is there unique ability to understand what you are looking for and making it a reality. Excellent job!”
Nick Perfili, Transportation Planner/Customer Service Manager
The Fairfax County Department of Transportation (FCDOT) and MV Transit teamed with Alesig Consulting due to their innovative use of Apple's iPad for the Fairfax Connector bus system Mystery Ride program. Alesig's solution with the iPad allows mystery rider staff to observe service, record data, and trigger priority notifications for certain events in real time. The iPad's ability to seamlessly integrate GPS to automatically collect timepoint data is an important component of the program which in the past would have been done manually or not at all. The collection of data electronically allows for near real-time report submission which in turn helps improve the passenger experience in a more expeditious manner.
Alesig's iPad units blend well with today's riders who more often than not are using e-readers, iPods or other MP3 players, smart phones, and other electronic devices common in the metropolitan Washington, DC region. FCDOT is excited to begin working with Alesig and MV on this new iteration of the Fairfax Connector Mystery Ride program.
"After a long, but deliberate process of selecting Alesig as our Workflow Management partner, we were ready for another long process of automating our processes. But Alesig's team impressed us with not only their short turn-around times, but their thoughtful process improvement suggestions. Alesig's management is thorough and professional. We are very happy to have them as our technology partners"
Terence Thompson, Contract Compliance Officer
Valley Metro RPTA, Phoenix
Cindy Scally, Customer Relations Supervisor
“Alesig worked hand in hand with us to implement our Customer Assistance System. Information on our problem areas is immediately accessible through alerts and real time reports and this helps us improve service to our customers. Any changes we needed have been made with a short turnaround time. We really appreciate the personal attention we receive and would recommend their management team to anyone.”
SafeHaven of Tarrant County
"Alesig staff were very knowledgeable in all aspects of developing to implementing the database including offering training to staff and continued maintenance of the database as agency programs continually evolve."