University of Montana – ASUM Transportation – Missoula, MT
Web Based Application for Transportation Services
ASUM Transportation was looking to create an efficient and effective way to track, monitor and report on transportation services provided by the University of Montana. Under this project, a web based application was created for the University to capture information needed to compile the annual National Transit Database (NTD) report and monthly data e.g. trips, miles, hours of service. The information stored through these forms will be easily accessible by any authorized user. The data will also be subjected periodically to a number of consistency and validation checks covering the rules that govern the NTD. Missing Information and data outliers will be flagged throughout the reporting cycle and issues can be addressed well before the report is due for submission. Through this process, compliance with NTD requirements is greatly facilitated, minimizing the amount of time required for a successful reporting.
Innovative Technology Platform
Alesig is developing a web based solution to help StudySparkz manage their tutors and students for their Tutoring and Admissions business. This includes the hiring module, admissions module, invoicing module and the student module. The solution is being implemented on the Cloud using Google’s Appengine. For customer site visits StudySparkz will be utilizing the Apple iPad to collect data including signatures and payments.
MV Transportation Inc
Customer Survey Program
Alesig Consulting is currently running the Customer Satisfaction Survey Program for MV Transportation Inc. (MV). As part of this program, customers will be contacted via four different channels: on the phone, via the web, via mail and in person to take part in a Customer Satisfaction Survey. The surveys are designed in close partnership with MV Transportation to ensure that MV goals are being accurately measured. The data will be analyzed and presented using our web based solution.
Mystery Rider Program
The traditional mystery rider programs are paper intensive with redundant data entry and high margins of error. The latest trends in technology have enabled Alesig Consulting to create an innovative Mystery Rider Program. The application allows real time data entry on the bus and sends immediate alerts for security exception situations, using the newly-released Apple iPad. This reduces errors in data collection, and enhances the data with GPS and mapping information. In addition, communication and storage of this data is handled by Cloud Computing technologies, drastically reducing IT hardware and service costs and providing a green operation.
Fairfax Connector, Virginia
Alesig staff is managing a state-of-the-art Customer Service Call Center (The Center), whose primary purpose is to assist transit agencies and provide timely information to travelers wanting to use alternative modal options. The Center is operational 24 hours a day, 365 days of the year, and is fully equipped with online transit schedules, electronic maps, an online customer complaint system, and a trip planner. In addition, the Center can handle any inquiries on Construction and Highway information to answer customer questions. Travelers can contact the Center anytime over the phone or via the Internet and receive timely information. The Center is staffed by courteous Customer Service representatives and transit professionals who are available to help the customer make more informed decisions about alternative transportation options and travel conditions.
Phoenix Valley Metro
Customer Assistance System (CAS)™
As transit agencies strive to improve efficiency, customer feedback is not only valuable, but essential. Alesig’s Customer Assistance System (CAS)™ software offers a new dimension in customer service management. CAS is a user-friendly program designed to ensure that your Customer Service department can get information instantly. It gives prompt issue resolution to the customer to ensure satisfaction. The web-based program is email driven and security based for one's protection. CAS ensures that management has its finger on the pulse of customer issues through custom reports and a sophisticated rules engine that proactively keeps managers informed of issues as they occur. CAS reports quantify and visualize data accurately and efficiently. CAS provides a direct line of communication between transportation providers and their customers. With features such as automated alerts / reminders, bulletin board and Search capabilities, it's simplicity right at your fingertips.
Customer Assistance System (CAS)™
Alesig has successfully provided the project management to implement a completely automated customer assistance system for several transit agencies around the country. This system is web-based and has an automated work flow that enables customers track their paratransit and fixed route complaints, to more expeditiously respond to customer issues and make customer experience improvements.
The Central Florida Regional Transportation Authority
Alesig Staff is assisting LYNX to define and develop an organization-wide methodology for the collection, maintaining and reporting of data that measures the health of the agency. As part of this effort, staff has:
- Assisted each division within the agency in developing and defining performance measures that will aid in the monitoring of the division’s performance and impact on the agency’s goals and objectives.
- Assisted the agency in defining the performance measures to ensure staff interprets the meaning of that data similarly.
- Assist the agency in defining standard operating procedures (SOP) for collecting and maintaining data needed for reporting. This will include the process owner, where data may come from and how it should be reported.
- Performance measures will be consistent with that of the NTD and are ready for download for ease of reporting.
Alesig provides various IT services to Bikram Tysons including web site design, development, and social media strategy with the goal of increasing revenue.
Web Site Design and Development
Alesig redesigned Joshua Richs website to better reflect the musicians personality. Based on the clients wishes we created a unique music player based on modern technologies such as jQuery.
SafeHaven of Tarrant County
Case Management System
SafeHaven was looking to develop a client software that would efficiently track and manage interactions with clients and volunteers; track and manage Community Education outreach; track and manage grant information; run management reports for agency-wide information and efficiently report state information according to the state rules and regulations. Alesig Consulting worked with SafeHaven to develop this system, eliminating redundant data entry, consolidating all information in one knowledge base, and saving valuable time and resources. In addition, the system can be accessed by all of SafeHaven’s remote sites through a user-friendly web-based interface.