Case Management

The management of all interactions between customers and an agency is critical to its efficiency and responsiveness, but it is often an area that is not a priority, and could be a manual, paper-driven process that takes time and drains resources. Alesig’s Case Management Solution resolves these issues, ensuring a smooth, productive experience for both agency staff and its customers.

In these challenging economic times, as agencies strive to improve efficiency, process improvement and innovation is not only valuable, but essential. Alesig Case Management enables an organization to truly change and improve the way they manage cases not just automate existing processes, but it lets organizations automatically create tasks based on business rules; assign tasks; maintain a single source of truth for each case; log and timestamp all updates, manage attachments including documents, images, audio files, html files, and more; set up notifications and alerts for events; and create comprehensive integrated reports.

Agency staff now has the ability to obtain instant information – online, on every customer interaction. In addition, management has its finger on the pulse of customer issues through custom reports and a sophisticated rules engine that proactively keeps managers informed of issues as they occur.

Alesig Case Management Solution has features to manage all of the processes, resources, business rules, tasks, and analysis, as well as the details and evidence that needs to be captured and managed during the case, inquiry, event or investigative management process.

Alesig Case Management solution is a fully web-based application that manages all of these elements, and in addition provides an open environment that enables most third-party software, such as geospatial or other specialized technology, to be integrated to create an extensible case management system.

Other key features of Alesig Case Management Solution

• Case focused
• Web/Portal based access with user privileges management
• Robust Data Mode
• Automated Business Process Flows
• Integrated Reporting and Analysis
• Document Management
• Case History
• Audit Trail
• Multiple Integrated Entry Points (Web, email, phone, fax, in-person, surface mail)
• Support multiple case types